FAQs

We are an emerging FMCG brand from the Himalayas (Shimla), dedicated to bringing you authentic, pure, and ethically sourced mountain products.

Yes, absolutely. We don’t use factories. Everything is handcrafted in small batches using traditional village methods to keep the nutrition intact.

Straight from the pristine hills of Himachal Pradesh. We work directly with local farmers who treat their land and animals with love.

Ghee is our hero, but we offer a range of Himalayan pantry staples, all made with the same focus on purity.

Think of it as the "original" milk protein. A2 is a specific type of protein found in the milk of indigenous Indian cows. Unlike the A1 protein found in many hybrid breeds, A2 is known to be easier on the stomach, easier to digest, and free from the bloating some people feel with regular dairy.

100%. Our ghee is made from the milk of free-grazing indigenous Pahadi cows and is lab-tested (NABL certified) to ensure it's pure A2.

We use the ancientBilonamethod. We hand-churn curd to extract butter and then slow-cook it over firewood. No shortcuts, no cream-melting machines.

That’s actually a good sign of purity! Since we don’t use artificial stabilizers, the texture varies with the season and the cows' natural diet.

Always glass. We hand-pack our ghee in glass jars to preserve its aroma, safety, and authentic taste.

Authenticity yields less. It takes roughly 25 litres of A2 milk to produce just 1 litre of our Pahadi ghee. Mass-market brands use cream (malai) which is cheaper but lacks nutrients. We sell pure health, not just fat.

Shipping is completely free on all prepaid orders above ₹999. For smaller orders, a standard fee is calculated at checkout.

We usually dispatch within 1-2 days. Depending on where you live, it should reach your kitchen in about 3-7 days.

Once your package leaves our hills, you’ll receive real-time tracking links via WhatsApp and email from our courier partner to follow its journey.

Yes, we recommend adding insurance for extra peace of mind. It protects your order against loss, damage, or theft during transit — especially for high-value or international shipments.

Don't worry. If your jar arrives damaged, just share a photo of it within 5 day of delivery as per our refund policy, and we’ll send a replacement immediately.

As we sell food items, we can't accept returns once opened. But if there’s a quality issue, we’ll make it right. Please read more about it in our return and refund policy

Yes. Every batch is NABL-certified and FSSAI-approved to ensure what reaches your table is 100% safe. You can download a copy of the report from the respective product page.

Need help? Just drop us a line at hello@pahadiaura.com or WhatsApp us, we’re happy to chat!